What is the difference between an auto dialler, a predictive dialler and a voice blast?
A predictive dialler maximises agent talk time by connecting live answers to available agents. An auto dialer for call centre, also known as an OBD (Outbound Dialler) or voice blast, is agentless and plays a pre-recorded message without requiring an agent. DTMF keypresses can optionally transfer interested recipients to a live agent. A trusted auto dialer provider offers these solutions for high-volume broadcast campaigns.
