What does a remote contact centre agent actually need to start working?

A remote agent needs a browser or mobile app, a stable broadband or 4G connection (minimum 5 Mbps), and a headset with a microphone. No desk phone, VPN or desktop installation is required. Supervisors simply provision the agent's login, allowing them to start handling calls within minutes. Call routing, recording, CRM screen pop and supervisor monitoring work the same whether the agent is in an office or working remotely.