What is a voice API and how is it different from a contact centre platform?

A contact centre platform is a ready-to-use solution with agent dashboards, IVR, routing and reporting. A voice call API provides programmable REST APIs, webhooks and SDKs that let developers build voice calling, IVR, recording and speech features directly into their applications. A Voice APIs provider is ideal when voice is a product feature, while a contact centre platform is designed to manage customer support operations.