Switch your Call Center to remote working today
The Covid-19 (Coronavirus) has prompted business to offer employees an option to work from home. Many companies like Amazon, Salesforce, NTT, Google, Microsoft, Apple have asked their employees to work from home and more and more SME’s are joining the trend. These are tech companies so they have infrastructure and technology in place to effectively communicate and collaborate virtually.
Without a doubt not all companies in India have this kind of infrastructure or technology in place neither it applies to all industry verticals. However, call centers who run on cloud solution will not have a problem. Needless to say, we at Telecoms Supermarket are committed to offer the next generation full Cloud based contact centre solution in India.
We can offer the complete solution to a work from home model within hours. The business owner or managers while sitting in his/her home can easily manage this. The calls can be routed to agent’s laptop or mobile. As far as the customer is concerned, he will not even know if the agent if working from home.
With a full agent login solution with CRM, rest assured this is one of the World-class fully cloud based contact center for distributed workforce. Backed by Virtual network operator license (VNO), all agents will get their own DID numbers apart of main pilot or queue numbers. The comprehensive and intuitive web GUI enables the administrators to manage and control the agents with call flows, hunt groups, ring groups, etc. in real time. Full analytics and reports are available at a click of a button.
We also take away the issue of security as the application is hosted in our Tier 4 data centers with disaster recovery on High availability. All calls are fully encrypted.
The Starting –
With our fully cloud based call center software, your business can run as usual with complete disaster recovery and business continuity measures. Work from home solution is the trend, which will follow in 2020 in India, and Coronavirus is just a beginning. Lets take this opportunity to connect your home workers and make your business a success. For demo, please feel free to call on 011-42908899 or click here
We have got your back.
