Cloud PBX
Why businesses need Cloud PBX?
Nowadays, Cloud-based phone systems are an integral part of our business communication. And it indeed replaces analogue or digital telephone systems.
A Cloud-hosted PBX system is a budget-friendly option for business phone systems. Cloud PBX is super easy to use, flexible, scalable and reliable etc. This article discusses why businesses in India need Cloud PBX and why more companies are opting for Cloud PBX? So continue reading till the end.
You can manage and make Business VoIP calls super easy with a hosted Cloud PBX system. For this, you only need an Internet connection and browser. Also, Cloud PBX is easy to manage from anywhere in the World. These are not only benefits of Cloud PBX; there is a lot more.
So without further due, let's see why businesses need Cloud PBX.
These are the primary seven reasons why cloud PBX is a must for businesses.
● Budget-Friendly
● Easy Scalable
● No need to depend on location
● Easy to maintain and operate
● Unified communications
● Business continuity and disaster recovery proof
● Many more features come along
Let's talk about these points in detail.
1. Budget-Friendly - As we know, communications is essential as well as expensive, but with business, Cloud PBX one can reduce the bills. Cloud PBX and VoIP call billing are very transparent because the subscription price is persistent. And your VoIP calls bill per minute. An additional bonus is that international VoIP calls are even cheaper in many countries, which is suitable for businesses. It can make plans as per budget, save extra money, and capture more audiences on a reasonable budget.
2. Cloud PBX is easily scalable and future proof. - The capacity and bandwidth of calls, depends on the physical box and wires in analogue phone systems. If you need larger bandwidth, you have to buy additional hardware, such as a headache. But Cloud PBX relaxes you as if you need larger bandwidth, then all you have to do is request more bandwidth from the provider. Therefore with Cloud PBX, you can quickly expand your business.
3. You don't depend on your location. - With Cloud PBX, there is no need to depend on location as the office is where the person is located. So if your employees are in different countries, they are also rich with all the tools as employees don't have to depend on any hardware—no need to worry about lugging equipment if you are planning to move with hosted Cloud PBX.
4. It is easy to maintain and operate. - Cloud-based PBX is easy to use as people who develop the system are highly professional. So it provides ease of use without any background. Don't worry, as there is only some sort of onboarding needed, but all settings will be smooth and made by the Cloud PBX provider. If we talk about its interface, then it is also effortless and easy to handle. Call centre agents or managers will feel it is not at all complicated and can operate it efficiently. If your Cloud PBX provider is good enough, it will be fun and straightforward for you.
5. There are many more features which come along - There are many features provided by Cloud PBX such as:
✓Texting
✓Voicemail Transcription
✓Call recording
✓Integration with CRM etc.
These features vary from system to system so pick those features which your business need. Here are some more additional features which many cloud hosted PBX offers:
✓Online Management
✓Ring groups
✓Voicemail to email
✓Call queue
✓Unlimited Calls
✓Video or Web Conferencing
✓Instant messaging
✓Text messaging
✓Auto attendant
✓Extension dialing
✓Conference calling
Popular Cloud PBX Providers Getting the right PBX provider is a boon as it will make it more fun, intuitive and straightforward. These are some of the popular Cloud PBX providers: •
RingCentral offers four subscription plans ranging from $29.99 to $59.99 per user per month. In its company calling feature, you will get call forwarding, call recording, message alerts, call screening and many more. You will get some more popular tools here are auto-receptionists, presence tools, visual voicemail, hold music voicemail, etc.
8×8: The range starts from $12 to $115 per user per month in this cloud-hosted VoIP communication system. Its downtime is significantly less as it only rests for a few minutes each year. Hence its uptime is 99.999%. It also offers three-way calling, call waiting, call forwarding, online voicemail etc. 8×8 also integrates with popular programs such as G Suite etc. •
CloudConnect: In India, there is only one DOT (Department of Telecoms) licensed operator which can offer you VoIP communications with 99.5% uptime. The prices starts from Rs. 499 and they offer customised plans as per your business usage and needs. They are already integrated in popular CRM's like Zoho, Leadsquared, Bitrix24, Hubspot, etc.
There are many other Cloud PBX providers such as Gamma, BT One etc.
