Unified Communications (also known as UC) in simplest words means a framework for integrating various asynchronous and real-time communication tools within a business. The goal is to enhance business communication, collaboration and productivity. Unified communications is a presentation of an interconnected system of enterprise communication devices and applications.
Business communication tools like Internet Protocol (IP) telephony and video conferencing which facilitate real time communication are called synchronous communication whereas other business communication tools, like email, presence facilitate asynchronous communication as it facilitates communication at a person's convenience. Unified communications enables business to integrate the software, so the end user has easy access to all tools from any device in use.
Increasingly, team collaboration tools have emerged to offer messaging centric workflows and real time communications. These tools also offer voice and video capabilities, API integrations and ultimately instant messaging services thus providing more robust UC features.
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How unified communications works?
A unified communications environment is typically supported by one or more back end systems, referred as UC platforms, which facilitate integration among services as well as the front-end clients that provide access. For example, an audio conferencing system would be made on Video conferencing system which, in turn, may be built on an underlying IP telephony platform and connected with unified messaging client that will enable user to click to talk, click to chat or click to video functionality.
Unified Communication solution amalgamates all the ways your business communicates enabling them talk to each other to work together as one system, making your business more efficient.
What are the benefits of UC?
Unified Communications offers an opportunity to businesses that need a single system to manage multiple tools and platforms. Many Indian businesses are choosing Unified Communication solutions over a traditional phone systems because it's a better way to future-proof their investment and keep pace with advances in technology. Below are a few of the main benefits Unified Communications to businesses:
- Improved efficiency
- Reduced costs
- Increased revenue
- Enhanced Worker Productivity
- Collaboration
- Cost Reduction
- Better customer service
Just like your smartphone is a single device that performs many functions, a UC solution combines your:
- Business phone system
- Voicemail
- Instant message
- Chat
- Fax
- Conference call bridge
- Video conferencing
- IVR
- And more
A Unified Communication solution can also integrate with:
- Web applications
- Social media
- Customer relationship management system (CRM)
What to know when looking at UC solutions?
Here are the top terms you’re likely to see when shopping for a new business phone system -
- EPBX (Electronic Private Branch Exchange)
- IVR (Interactive Voice Response)
- UC (Unified Communications)
- UCaaS (Unified Communications as a Service)
- VoIP (Voice over Internet Protocol)
- Mobility
- BYOD (Bring Your Own Device)
- API (Application Programming Interface)
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